Frequently Asked Questions

USA Home Decors is a curated online destination for premium furniture and home goods, focused on long‑term quality, design integrity, and white‑glove level service.

Not at all. Our product pages, guides, and customer care team are designed for customers with any level of experience, from first‑time buyers to professionals.

We offer solid hardwoods, high‑quality veneers, engineered wood, performance fabrics, premium foams, natural stone, and leathers. Exact materials are listed on each product page.

Both can be excellent. Solid wood offers natural variation, while engineered wood adds structural stability. We choose materials based on performance and longevity.

Yes. Natural variation is expected and is considered a feature, not a defect.

Many pieces use performance fabrics designed to resist stains, spills, and daily wear.

Comfort varies by model. Cushion construction and firmness details are listed on each product page.

Yes. Most cushions relax naturally with use.

Measure room dimensions, doorways, hallways, elevators, stairwells, and turning clearance before ordering.

If access issues prevent delivery, rescheduling or return fees may apply.

Orders are placed securely online. You’ll receive a confirmation email immediately after checkout.

We accept major credit cards and approved financing options shown at checkout.

Charge timing depends on the product and fulfillment method and will be disclosed during checkout.

Lead times vary by item. Estimated delivery timing is displayed on each product page.

White Glove delivery includes in‑home placement, assembly when applicable, and packaging removal.

Yes. Please provide building access details at checkout to avoid delays.

Some items arrive fully assembled, others require light assembly. Details are listed on product pages.

Return eligibility varies by item. Custom and made‑to‑order pieces are typically non‑returnable.

Return fees depend on the reason for return and product category.

File a service claim within the required window and include photos to help us resolve the issue quickly.

Most claims are reviewed within 1–2 business days.

Many items include a manufacturer warranty. Coverage varies by brand and product.

Warranties generally cover manufacturing defects, not normal wear or misuse.

Dust regularly, avoid direct sunlight, use coasters, and clean spills promptly.

Follow the care code for your fabric and always test cleaning products first.

Keep leather out of direct sunlight and use cleaners designed specifically for leather.

Avoid acidic cleaners, wipe spills immediately, and use protective pads.

Many outdoor pieces are weather‑resistant, but covers and seasonal storage extend lifespan.

Contact us via email or through our website with your order number.

Yes. We offer complimentary guidance on layouts, materials, and product selection.

Yes. Designers, builders, and trade professionals may qualify for our trade program.

Answer

Submit your business information and credentials to begin the application process.

Yes. We assist with sourcing, logistics, and phased deliveries.

Yes, with advance coordination and receiving details.

Yes. All transactions are encrypted and processed through secure payment providers.

No. We do not store full payment card details.

Tracking may update intermittently. Contact us if there are extended delays.

Contact customer care immediately with photos so we can correct the issue.