Return Policy



Return Policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@usahomedecors.com. Or Submit a Claim using our form. We will reach out within 14 hours with further steps on exchanging or returning your order.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@usahomedecors.com.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@usahomedecors.com.

Shipping Policy

Order Confirmation:
After you place your order, you will receive an order confirmation e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

Your order is processed in our system 24 hours following your purchase. Many of our items are made on demand following your purchase, so fulfillment can take anywhere from 12-20 days before you receive those items.

Order Shipment:
If your order is in stock it will ship within five business days from the date of your orders. Some of our premium products are custom made and/or made to order (MTO), or are manufactured on a per order basis. In this case, the lead time can be anywhere from 2-4 weeks depending on the product. Please see the item description for manufacturing and shipping details on your product. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@usahomedecors.com


Backorders:
We are dedicated to ensuring that the thousands of products we store in our warehouse are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online and will ship as soon as they become available. Please be aware that delivery dates on back ordered items are approximate and subject to change.

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item has been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service team at usahomedecorsinfo@gmail.com



Cancellations & Refunds:
Some products offered are custom made or made to order (MTO) and are non-returnable and cannot be canceled or refunded making an exception to our general returns policy.

Misprinted/damaged/defective - Item claims must be submitted within 30 days after the product has been received to be eligible for a full refund or exchange and buyer is responsible for returning shipping cost. Items must be received prior to credit or exchange being issued.

Lost Packages - Submit a claim within 30 days of the estimated delivery date. Claims deemed an error on our part are covered at our expense. When we receive a returned shipment, an automated email notification will be sent to you.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. Unclaimed returns get donated to charity after 30 days.

*It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense. A new order, at your expense, would need to be placed for an updated size if you choose to exchange. Due to our made-to-order manufacturing, we do not keep inventory on hand.

Oversize and High-ticket items
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

White-Glove Inside Delivery:
We are pleased to provide you with top-notch inside delivery. This can be especially helpful on those big heavy items, as all LTL shipments are typically delivered curbside only. When you select White-Glove Inside Delivery at checkout, the shipping company will deliver your item inside your home, up to two-flights of stairs. Please note that additional processing time may apply due to the nature of White-Glove Delivery. Our shippers coordinate with local companies in your area to ensure correct and professional relocation of your valued product.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@usahomedecors.com and we will process an insurance claim on your behalf.