Up to 40% Off Lighting, Furniture, & More
Shop All Sale ›
Introducing Rejuvenation x New Darlings
Exclusive Outdoor Pillows & Poufs ›
Free Shipping on Bedding, Decor & More
Shop Now ›
Up to 20% Off Outdoor Styles
In-Stock Furniture, Planters & More ›
Return Policy
USA Home Decors
Returns & Exchanges
We design our policies around a simple principle: high-touch service, clear expectations, and fast resolution. Below you’ll find timelines, eligibility, and step-by-step instructions for returns, exchanges, and damages.
Clear timelines
White-glove support
Damage resolution
Exchange options
Eligibility
Returnable items
- Eligible items must be unused, in original packaging, with all parts, manuals, and inserts included.
- For large furniture, items must be in like-new condition and approved prior to pickup scheduling.
- Proof of purchase is required (order number or account email).
Non-returnable items
- Final sale / clearance items (marked at purchase).
- Custom, made-to-order, or personalized items.
- Mattresses, bedding, and hygienic goods once opened (unless defective).
- Gift cards.
Design note: If you’re unsure whether an item qualifies, contact support before initiating a return—we’ll guide you with a clear yes/no and next steps.
How returns & exchanges work
Our process is designed to be calm, coordinated, and fast. Here’s what to expect.
1) Request
Contact us with your order number, item(s), and the reason for return/exchange.
2) Approval + pickup / label
We confirm eligibility. For small items we provide a label; for freight we schedule pickup.
3) Inspection
Once received, we inspect condition and packaging to confirm eligibility.
4) Refund or exchange
Approved returns are refunded to the original payment method; exchanges ship when available.
Fees: Return shipping/pickup may be deducted from your refund unless the item is defective or damaged in transit.
Damage, defects & missing parts
If something arrives damaged, we’ll make it right quickly—just reach out within the window below.
- Report transit damage within 48 hours of delivery.
- Include photos of the item, packaging, and shipping label (if applicable).
- We may offer: replacement parts, a full replacement, repair coordination, or a refund—based on availability and severity.
Important: Please keep packaging until your case is resolved. Carriers and vendors often require it for claims.
FAQs
Search the FAQs, or expand a question below.
How do I start a return?
Contact Support with your order number and item(s). We’ll confirm eligibility and send a label or schedule a pickup for freight items.
When will I receive my refund?
Refunds are issued after inspection and approval. Banks may take additional business days to post the credit to your account.
Are there return fees?
Return shipping or freight pickup can be deducted from the refund unless the return is due to a verified defect or transit damage.
What if my item arrives damaged?
Contact us within 48 hours with photos of the damage and packaging. We’ll coordinate parts, replacement, or resolution.
Can I exchange for a different color or size?
If the item is eligible and inventory is available, we can facilitate an exchange. For made-to-order items, exchanges may not be possible.
Still need help? Use the “Contact Support” button above and include your order number for the fastest response.
USA Home Decors
Returns & Exchanges
We design our policies around a simple principle: high-touch service, clear expectations, and fast resolution. Below you’ll find timelines, eligibility, and step-by-step instructions for returns, exchanges, and damages.
Clear timelines
White-glove support
Damage resolution
Exchange options
Eligibility
Returnable items
- Eligible items must be unused, in original packaging, with all parts, manuals, and inserts included.
- For large furniture, items must be in like-new condition and approved prior to pickup scheduling.
- Proof of purchase is required (order number or account email).
Non‑returnable items
- Final sale / clearance items (marked at purchase).
- Custom, made-to-order, or personalized items.
- Mattresses, bedding, and hygienic goods once opened (unless defective).
- Gift cards.
Design note: If you’re unsure whether an item qualifies, contact support before initiating a return—we’ll guide you with a clear yes/no and next steps.
How returns & exchanges work
Our process is designed to be calm, coordinated, and fast. Here’s what to expect.
1) Request
Contact us with your order number, item(s), and the reason for return/exchange.
2) Approval + pickup / label
We confirm eligibility. For small items we provide a label; for freight we schedule pickup.
3) Inspection
Once received, we inspect condition and packaging to confirm eligibility.
4) Refund or exchange
Approved returns are refunded to the original payment method; exchanges ship when available.
Fees: Return shipping/pickup may be deducted from your refund unless the item is defective or damaged in transit.
Damage, defects & missing parts
If something arrives damaged, we’ll make it right quickly—just reach out within the window below.
- Report transit damage within 48 hours of delivery.
- Include photos of the item, packaging, and shipping label (if applicable).
- We may offer: replacement parts, a full replacement, repair coordination, or a refund—based on availability and severity.
Important: Please keep packaging until your case is resolved. Carriers and vendors often require it for claims.
FAQs
Search the FAQs, or expand a question below.
How do I start a return?
Contact Support with your order number and item(s). We’ll confirm eligibility and send a label or schedule a pickup for freight items.
When will I receive my refund?
Refunds are issued after inspection and approval. Banks may take additional business days to post the credit to your account.
Are there return fees?
Return shipping or freight pickup can be deducted from the refund unless the return is due to a verified defect or transit damage.
What if my item arrives damaged?
Contact us within 48 hours with photos of the damage and packaging. We’ll coordinate parts, replacement, or resolution.
Can I exchange for a different color or size?
If the item is eligible and inventory is available, we can facilitate an exchange. For made-to-order items, exchanges may not be possible.
Still need help? Email support with your order number for the fastest response.
- Choosing a selection results in a full page refresh.